Soreli Refund Policy

Returns, refunds, store credit, everything you need to know.

If you have any questions, contact our team via

➡️ Contact Page or consult our FAQ

.

Return Conditions

You can return a piece of jewelry within 14 days of receipt, if the following conditions are met:

 

• The jewelry has not been worn

• It is in its original condition

• It is returned in its complete Soreli case

• It shows no marks, scratches or alterations

 

If these conditions are met, you can request:

• a refund, or

• store credit valid throughout the store.

 

Return Procedure

 

To initiate a return request, contact us at:

➡️ contact@soreliparis.com

Please include:

• your order number,

• your full name,

• the reason for the return,

• a photo of the jewelry if necessary.

Our team will respond within 24 business hours (excluding weekends).

 

Refunds

Once the jewelry is received and verified:

✔️ Refund Accepted

We will process the refund within 3 to 7 business days, using the same payment method used for the purchase.

✔️ Store Credit

If you prefer, we can issue you store credit immediately usable throughout the Soreli store.

You will receive a confirmation email.

 

Non-Refundable Items

Items that cannot be refunded:

• Worn jewelry or jewelry with marks

• Jewelry without its original case

• Open incomplete gift sets

• Gift cards

• Sale items (on a case-by-case basis – please contact us)

If you have any doubts, please write to us before returning:

➡️ Contact Page

 

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless:

• the product received is defective,

• there was an error in preparation,

• the jewelry arrived damaged.

In these cases, we cover the return.

Contact us before sending anything to validate the procedure.

 

Lost or Unreceived Packages

If your package appears as "delivered" but you have not received it, contact us within 5 business days with:

• your order number,

• your full address,

• an identity document (if necessary for investigation).

Our team will open an investigation with the carrier.

For any logistical questions, consult:

➡️ Shipping & Returns

 

Defective Products

If your jewelry has a defect:

• write to us within 48 hours of receipt,

• send a photo of the defect.

We will proceed with a replacement or refund according to your choice.

 

Learn More

To better understand our commitments, discover:

 

• About Soreli

• Our Story